At Tony & Vintage, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days of delivery, subject to the conditions below.

1. 30-Day Easy Returns

We offer a 30-day return and exchange window from the date your order is delivered.

You may request a return or exchange if:

  • You received a defective item
  • Your item was damaged during delivery
  • You received the wrong item
  • You are not satisfied with your purchase and the item meets our return conditions

Return requests must be submitted within 30 days of delivery.

2. Return Eligibility

To qualify for a return or exchange, the item must:

  • Be unused and unworn
  • Be in its original condition
  • Be returned in the original packaging
  • Include all accessories, documents, tags, and included items
  • Not show signs of wear, scratches, damage, resizing, or modification

We reserve the right to reject returns that do not meet these conditions.

3. Items Not Eligible for Return

The following items are not eligible for return or exchange:

  • Watches that have been worn or used
  • Watches that have been scratched or damaged after delivery
  • Resized or modified watches
  • Items with missing packaging or accessories
  • Items damaged due to improper use or handling
  • Items marked Final Sale
  • Returns requested after the 30-day return period

4. Defective, Damaged, or Incorrect Items

If your order arrives defective, damaged, or incorrect, please contact us as soon as possible.

For faster assistance, we recommend contacting us within 48–72 hours of delivery and providing:

  • Your order number
  • A description of the issue
  • Clear photos of the item
  • Clear photos/videos showing the defect or damage
  • Photos of the packaging, where applicable

After reviewing your request, our support team will confirm whether the item qualifies for a return, replacement, or exchange.

5. Exchanges

If you receive a defective, damaged, or incorrect item, we may offer an exchange or replacement at no additional product cost.

For eligible exchanges, the replacement item will be shipped after the returned item has been received and inspected.

Exchange availability is subject to product availability.

6. Return Shipping

For approved returns caused by a defective, damaged, or incorrect item, we may provide a free return shipping label.

For other eligible returns, return shipping arrangements and costs may depend on the circumstances of the return.

Please do not send any item back before receiving return instructions from our support team.

Unauthorized returns may not be accepted.

7. Return Inspection

All returned items are inspected before a refund or exchange is approved.

The returned watch must be:

  • Unused and unworn
  • In its original condition
  • Free from scratches or damage
  • In its original packaging
  • Complete with all accessories and included items

If the returned item shows signs of use, wear, resizing, modification, damage, or missing components, we may reject the return or reduce the applicable refund where permitted by law.

8. Refunds

Once your return has been received and approved, eligible refunds will be issued to the original payment method.

Refund processing generally takes 12–15 business days after return approval, depending on your bank or payment provider.

The time required for the funds to appear in your account may vary depending on the payment provider.

9. Order Cancellations

Orders may be cancelled within 24 hours of placing the order, provided the order has not already been processed or shipped.

Once an order has been shipped, it can no longer be cancelled. You may instead request a return after delivery, subject to this Return & Exchange Policy.

10. Final Sale Items

Products clearly marked Final Sale are not eligible for return or exchange unless the item arrives defective, damaged, or incorrect, where required by applicable law.

11. How to Start a Return

Starting a return is simple:

Step 1: Contact us through the WhatsApp number or email listed on our website.

Step 2: Provide your order number and explain the reason for your return.

Step 3: Send clear photos or videos if requested by our support team.

Step 4: Wait for return approval and instructions.

Step 5: Send the item back using the provided return instructions.

Step 6: Once we receive and inspect the item, we will process your approved refund or exchange.

12. Return Deadline

All return and exchange requests must be submitted within 30 days of the delivery date.

Returns requested after the 30-day period may not be accepted.

13. Contact Us

If you have questions about returns, exchanges, refunds, or your order, please contact our support team through:

WhatsApp: As listed on our website
Email: As listed on our website

Our support team will be happy to assist you with the return process.