At Tony & Vintage, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact us.

By accessing or using our website, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect different types of information depending on how you interact with our website.

Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and transaction information
  • Payment information

Payment information is processed securely through third-party payment providers. We do not store or have access to your full credit or debit card details.

Website & Device Information

When you browse our website, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Time spent on our website
  • Referral or source information
  • Website interaction and usage data

Customer Support Information

If you contact us through WhatsApp, email, or other support channels, we may collect information you voluntarily provide, including:

  • Messages and communications
  • Photos or videos you send
  • Order numbers
  • Product information
  • Other information necessary to resolve your inquiry

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill your orders
  • Provide shipping and delivery updates
  • Provide customer service and support
  • Process payments securely
  • Manage your account
  • Improve our website and services
  • Personalize your shopping experience
  • Detect and prevent fraud or unauthorized activity
  • Maintain website security
  • Analyze website traffic and performance
  • Send promotional communications where you have provided consent
  • Comply with applicable legal and regulatory requirements

We do not sell your personal information to third parties.

3. How We Share Your Information

We may share your information with trusted third-party service providers when necessary to operate our business and provide our services.

These may include:

  • Payment processors
  • Shipping and delivery companies
  • Website hosting providers
  • Analytics and performance services
  • Customer support platforms
  • Email and communication services
  • Fraud prevention and security providers

Third parties receive only the information reasonably necessary to provide their services and are expected to handle your information securely.

4. Payment Security

We take payment security seriously.

Payments made through our website are processed by secure third-party payment providers. We do not store or directly access your complete credit or debit card information.

Payment providers may collect and process payment information according to their own privacy policies and security standards.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

  • Keep products in your shopping cart
  • Enable checkout functionality
  • Remember certain preferences
  • Improve website performance
  • Understand how visitors use our website
  • Analyze traffic and website performance
  • Provide relevant content and recommendations

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

6. Data Retention

We retain personal and order information only for as long as reasonably necessary to:

  • Complete transactions
  • Provide customer support
  • Maintain business and financial records
  • Prevent fraud
  • Resolve disputes
  • Comply with legal, tax, accounting, or regulatory obligations

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

7. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of promotional communications
  • Request information about how your data is used
  • Manage certain cookie and tracking preferences

To exercise any applicable privacy rights, please contact us using the contact information provided on our website.

We may need to verify your identity before processing certain requests.

8. Data Security

We use reasonable technical and organizational measures designed to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

  • SSL/HTTPS encryption
  • Secure payment processing
  • Restricted access to personal information
  • Security measures provided by our hosting and service providers
  • Regular monitoring and maintenance of our website

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Third-Party Websites & Services

Our website may contain links, integrations, or services provided by third parties.

These third parties may include payment providers, shipping companies, analytics services, social media platforms, and communication services such as WhatsApp.

We are not responsible for the privacy practices, security, or content of third-party websites and services. We encourage you to review their respective privacy policies before providing them with personal information.

10. Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to remove the information.

11. Marketing Communications

If you choose to subscribe to our promotional communications, we may send you information about products, offers, promotions, or other updates.

You can unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

Transactional messages, such as order confirmations, shipping updates, and customer service communications, may still be sent when necessary to fulfill your order or provide requested services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technologies, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have questions about this Privacy Policy, how we handle your personal information, or your privacy rights, please contact us through the contact details provided on our website.

WhatsApp: As listed on our website
Email: As listed on our website

We will make reasonable efforts to respond to privacy-related inquiries as promptly as possible.